Refund policy

We have a 30-day return policy, which means you have 30 days from your order date to request a return. Please note that returns are only available on your first order.

To be eligible for a return, your item must be in the same condition in which you received it: unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. For food items, we make one exception: no more than a single serving may be opened.

To start a return, contact us at hello@shinzomatcha.com. In your email, please include your name, your order number, the date of purchase, and your address. We'll then let you know how and where to send your product so we can process your refund. The item must be returned to us before a refund can be issued, and please note that shipping costs are non-refundable.

Items sent back to us without a return request being made first will not be accepted. If you have any questions about returns, you can always reach us at hello@shinzomatcha.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.